One lead. Then the next.

The outbound desk for Launch Lab’s UK call centre. Priority B businesses with no website come first. A lead stays locked to the agent who claimed it, so two people never dial the same number.

• Claim, read the brief, log a disposition, move on.
• Twilio click-to-call is a stub in this phase. The number is on the lead.
• Ops can re-import briefs without wiping call history.